Questions and Answers

When I press Add To Cart, I get an error message. What do do? Please advise,

Допбрый день! У меня вопрос к вам. Скольķо стоит сделать дизаин эмблемы из .jpg фаила. Эмблема нужна круглая в диаметре 8 - 9 cm. И ещё вопрос - период, в течение которого вы можете это сделать? Фаил в приложение. Круг тоже нужно вышивать белыми нитками. С уважением,

I wanted to know if you did subscriptions. For example pay a certain amount for 3 months and you can download a certain amount of embroidery designs. Etc. Please could you let me know Thanks

Hello I've just realised that the payment has been processed twice one through paypal and the other through credit card. is it possible to transfer one of the payments either back or I buy something else? thanks and regards,

I ordered a few logos and the BMW Free Logo. I noticed that the black circle (first color) is not filled in - (it looks like netting). Is there a way to change this so that it is completely filled in like the rest. The 2 sizes I received: bmwv2.ART and bmwv3.ART are both the same sizes. One more question - is it possible to resize this to about 3" x 3"? Will pay Thank You

If i choose your embroidery studio as service provider, what would it cost to have the resize digitized files to 10" x 12" thanks

I ordered this embroidery design, but I see I got 2 separate orders. I only wanted the one design but I was having trouble with the credit card information needed. I would appreciate you crediting my account for $7.00. There was no reason for me to order 2 of the same design. Thank you for your cooperation.

I still CAN NOT download your free embroidery design to my flash drive because my computer said that the files were not properly decoded. Please help me.

How to have different payment and bank transfer? I'm having trouble paying with my paypal!!!Thank you

What will be cost it, the picture in one pes To convert format?

Hello I've recently ordered several embroidery designs from your website embroideres.com and have received confirmation from PayPal that my payment was successfully transferred to your e-mail but when I logged on to the website I received a message that I was authorized to download my designs, it then took me to another page telling me I was unauthorized to download. When I look at my order history it tells me all is fine and I should be able to download. Can you help?

Sorry I only now saw have to enter the reference for the order so here it is. Mastercard order that didn’t work. Can you help me?

I want to order machine embroidery designs for about $300.00, please let me know what the ZAR (South Africa) amount is. I don\'t know what exchange rate you use.

HELP REQUIRED I create the same order three times and I can't pay by PayPal automatically is it normal ? excuse -me I am french and old ! and I don't understand all is write in English

Hi I purchased several Minions and Hello Kitty embroidery design\'s approx. 2 weeks ago. I received a laptop for Christmas that is compatible with my new embroidery machine.Janome Memory Craft 15000 Here is my problem. I did not save the designs I purchased from you as they were on my husbands computer and he got rid of all my embroidery stuff that he says clogged up his computer. Is there anyway you can resend them to me via my e-mail? Thanks! and sorry for this inconvenience

ART Format: How can I tell what ART Class (A, B, C) your embroidery designs are? Thanks for your help.

I tried to order the Chelsea logo, but had trouble completing my order with my VISA card through my credit union. I have ordered designs from you in the past and had no trouble. I tried a second time to complete my order without success so I decided to wait until my husband came home to help me. When I went online again it looks like I placed two orders for the same design, but I am unable to determine how to download it. What do I need to do and can you please give me a credit for the second order? Thank-you. Sincerely,

I purchased four designs from you however two did not have a color chart for them. do you have the color chart. They are #291 little prince beauty & the beast and #281 Little mermaid. Before I can sew these designs I really need the color chart. Thank You

If you do not have template for your design, how to use Janome Cloth Setter 10000? Thanks in advance.

Hello I' m trying to add Cincinnati Bengals logo to my cart but when o hit add to cart nothing goes to next...Please hel